E-File Survey

Department of Finance: Division of Revenue

E-FILE SURVEY

To help improve our electronic filing services, we would appreciate your taking the time to participate in the following survey. All responses are confidential and anonymous. If you provide your Name and Firm name we will send you a summary of the responses. The results of the survey will be reported to attendees at the Fed/State Conference this December.

Contact Information:
Title: First name: Last name:

Firm name:

Tax Practitioners Survey:

What was the total number of Personal Delaware income tax returns you prepared for tax year 2005?
How many were prepared by your firm?
How many did you E-file?
How many did your firm E-file?
Of the clients who elected to E-file, approximately how many experienced problems receiving their Delaware refund?
Please rank the issues below numerically, with 1 representing the issue of greatest concern to you, and 7 representing the issue that concerns you least.
a. The request for a copy of the other State tax return.
b. The request for the cancelled check for taxes paid to another State.
c. The review of returns claiming a pension exclusion.
d. The request for documentation to support the Schedule A - Itemized Deductions.
e. Taxpayer notification when return is in review.
f. Other, please specify.
g. Other, please specify.
Please share with us any specific examples of the issues listed in number 6 above.
Under the circumstance that the taxpayer's return is in review, how would you like to be notified? Letter Telephone Email Other
What suggestions do you have to improve the E-filing process?

Please submit your survey online by clicking the "Submit Survey" button below.

For any questions or to elaborate on the survey, please contact Bill MacLachlan with the Division of Revenue at william.maclachlan@state.de.us or fax to (302)577-8656. Thank you for your time and effort.

Thank you for your time and effort.

Last Updated: Wednesday, 21-Feb-2007 11:03:29 EST